Describer Community Q&A
Merchant questions about AI product descriptions, bulk tasks, length, tone, credits and troubleshooting, answered by the Describer team.
Recent answers
Maya
Can descriptions mention my brand name?
Yes. Enter your brand in the Shop Name card in Settings. Describer may mention it once per description, naturally, never repeatedly.
Yassine
Why was my new draft product skipped?
If the task has Only process published products on, new drafts are skipped by auto-processing. Run a task on them once they are published.
Maya
Why is auto-processing greyed out?
Auto-processing is not available when the task uses Specific Products. Choose All the Products or Specific Collections to turn it on.
Maya
How do I write descriptions in bulk?
Open New Task, choose All the Products, Specific Collections or Specific Products, set the options and length, then submit the task.
Liam
How do I get bullet points in descriptions?
Choose length level 4 or higher. Levels 4 to 6 add a short feature list when the product supports it. Minimalist tone avoids lists by design.
Maya
Completed, but fewer products were updated?
Completed means the task finished. Products can still be skipped by filters, by Skip previously processed or because they had 60 words or more.
Maya
What should I put in custom instructions?
Short, specific requests up to 350 characters: what to mention, what to end with, or who you sell to. Describer adds them to its own rules.
Liam
Can Describer write for draft products?
Yes. Turn off Only process published products in the task. With it on, which is the default, drafts and archived products are skipped.
Getting started
8
Install, first scan, the Home page and your first description task.
Product descriptions & SEO
8
How Describer writes, what data it reads, images, facts and SEO.
Bulk tasks
9
All products, collections, specific products, filters and replacing copy.
Length, tone & instructions
8
Description length levels, writing tone, custom instructions and keywords.
Auto-processing
7
Automatic descriptions for new products and how to turn them off.
Scheduling & history
8
Scheduled and recurring tasks, statuses, results and task actions.
Free plan & credits
7
The Free plan, monthly credits, usage and gift codes.
Languages & settings
7
Writing languages, interface language, data options, shop name and emails.
Troubleshooting
8
Skipped products, waiting or failed tasks, errors and restoring copy.