Skip to content

New product not described automatically

Describer Troubleshooting

Check the task status, collections, filters, credits and the new product's images.

Auto-processing writes a description when a product is created. If a new product was not described, check these points:

  • Auto-processing is on. History shows Products only under Auto Update for the task
  • Task status. The task must be processing, completed or completed with errors, not failed, cancelled or deleted
  • Collections. For a collection task, the product must be in one of the task's collections when it is created
  • Filters. Drafts are skipped when Only process published products is on, and the vendor must match
  • Credits. At least one credit must be available when the product is created
  • Images. The new product needs at least one image without alt text when it is created

Products missed this way are not retried. Describe them with a task on Specific Products.

Related articles